Testimonial

“ If you're bad, you're parents know now. There is a little better order at school. ” Anonymous Student

Case Studies

Whittier Union High School District During the 2005-2006 school year, the Whittier Union High School District (WUHSD) conducted a comprehensive parent survey. One of the key findings was a desire by parents for increased communication between the school and home. TeleParent was the solution they chose to meet their communication needs... More Studies...

Customer Service Philosophy
TeleParent's customer service is based on the ideas, suggestions, and documented feedback received by our customers. At TeleParent, we never assume that we know what educators want; instead, we rely on our users' input through surveys, informal reviews, and unsolicited input. We base the future direction of the services we provide on the opinions and suggestions of the end user. After all, they know what's best for the students they teach.

Developing effective tools to maintain lines of communication with our customers is what defines TeleParent's customer service strategy. By developing more effective ways to direct information to our customers and by providing clearer paths to receive feedback, TeleParent addresses customer needs and concerns quickly.

Quest for 100
In addition to providing new users with training, the Client Focus Department also strives to achieve 100% usage among educators that have the system available. By providing immediate answers to user concerns and questions, encouraging usage through educator-suggested service enhancements, and proactively building relationships by staying closely connected to users, the Client Focus Department aims to make TeleParent one of the most widely utilized technology services available.